Frequently Asked Questions
Q: Are you an Australian business?
A: Absolutely, Belle and Beau Tea Co live and breathe in Queensland.
Q: Are your teas really organic?
A: Yes, we take pride in offering high-quality, pesticide-free teas that are sourced from organic farms.
Q: Are your teas free from artificial flavors and additives?
A: Our teas are made from pure, organic tea leaves and botanicals. We never use artificial flavors, laxatives or preservatives.
Q: How long does it take to process and ship orders?
A: We strive to process and ship orders within 1-2 business days. We use Australia Post, unfortunately there are instances beyond our control and shipping times may be impacted. Once shipped, you will receive a confirmation email with tracking details.
Q: What shipping options do you offer?
A: We offer standard and express posting options. Shipping rates and estimated delivery times are provided in our Shipping Policy.
Q: Do you offer international shipping?
A: No, we intend to ship internationally to select countries in the near future. Shipping rates and delivery times vary based on the destination.
Q: What is your return policy?
A: We have a 30-day return policy. If you're not satisfied with your purchase, you need to make contact with us by emailing Belleandbeauteaco@gmail.com Additional details regarding returns can be found in our Returns Policy.
Q: How do I initiate a return?
A: Please view our returns policy under the RETURNS header.
Q: Do I have to pay for return shipping?
A: If the return is due to a product defect or an error on our part, we will cover the return shipping costs. If it's a general return or exchange, the customer is responsible for return shipping fees.
Q: What's the best way to brew your teas?
A: Each tea has specific brewing instructions on its product page. Generally, using water at the recommended temperature and steeping for the suggested time will yield the best flavor.
Q: How should I store the teas?
A: To maintain freshness, store your teas in an airtight container away from direct sunlight, moisture, and strong odors. This will help preserve the flavor and aroma.
Q: How can I reach your customer service?
A: You can contact our customer service team through the "Contact Us" page on our website or by emailing belleandbeauteaco@gmail.com.
We're here to assist you with any inquiries or concerns.
Q: Do you offer wholesale pricing for bulk orders?
A: Yes, we offer wholesale pricing for bulk orders. Please get in touch with our wholesale team for more information.
These FAQs cover a range of topics related to our organic tea ecommerce shop. If you have further questions, feel free to reach out to our customer service team for assistance.